Privacy Policy

Last Updated: 10 March 2026

1. Introduction

Welcome to CoAlign.

CoAlign is a communication and organisation platform designed to help separated parents manage shared parenting responsibilities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the CoAlign website, mobile application, and related services (collectively, the “Service”).

Your privacy and the security of your data are important to us. This policy outlines what information we collect and how it is handled.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

CoAlign is operated by CoAlign. In this Privacy Policy, “we”, “us”, and “our” refer to CoAlign as the provider of the Service.

2. Information We Collect

We collect only the information necessary to provide and improve the Service.

2.1 Account Information

When you create an account, we may collect:

  • Name or display name

  • Email address

  • Authentication information

  • Account identifiers

This information is used to create and manage your account.

2.2 Information You Provide Through the Service

Depending on how you use CoAlign, you may provide:

  • Messages exchanged with linked parents

  • Calendar events and parenting schedules

  • Notes and descriptions

  • Documents or files uploaded to the platform

  • Parenting-related records or logs

This information is stored to provide the functionality of the Service.

2.3 Usage Information

We may collect limited technical information including:

  • Device type

  • Operating system

  • App version

  • Crash logs

  • Performance data

This helps us maintain and improve the reliability of the Service.

2.4 Notifications

If enabled, we may collect device tokens to deliver push notifications for:

  • Messages

  • Calendar updates

  • App alerts

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the Service

  • Enable communication between linked users

  • Synchronise shared parenting calendars

  • Deliver notifications

  • Improve the functionality and reliability of the app

  • Prevent abuse or misuse of the Service

  • Comply with legal obligations where required

We do not sell or rent your personal information to third parties.

4. Data Storage and Security

CoAlign uses industry-standard security practices to protect your information.

Data is securely stored using trusted cloud infrastructure providers including:

  • Google Firebase

  • Google Cloud Platform

Security measures include:

  • Secure authentication

  • Encrypted data transmission (HTTPS)

  • Access controls

  • Cloud infrastructure security protections

While we take reasonable steps to protect your data, no online service can guarantee absolute security.

5. Data Sharing

We do not sell or share your personal information with third parties except in the following situations:

5.1 With Linked Users

Certain information is shared with the parent you are connected with on the platform, including:

  • Messages

  • Calendar events

  • Shared records

This sharing is necessary for the Service to function.

5.2 Service Providers

We may share limited information with trusted service providers that help operate the Service, such as:

  • Cloud hosting providers

  • Notification services

  • Infrastructure providers

These providers are required to handle data securely.

5.3 Legal Requirements

We may disclose information if required to:

  • Comply with legal obligations

  • Respond to lawful requests by authorities

  • Protect the rights or safety of users

6. Data Retention

We retain personal data only as long as necessary to operate the Service and meet legal obligations.

If you delete your account:

  • Your account information will be deleted

  • Personal data associated with your account will be removed where technically feasible

However, shared content such as messages or records may remain accessible to the other participant in the shared parenting link where necessary to maintain data integrity.

Users may request deletion of their account and associated personal data through the application settings or by contacting support.

7. Your Rights

Depending on your location, you may have rights regarding your personal data including:

  • Access to your personal information

  • Correction of inaccurate information

  • Request deletion of your data

  • Withdraw consent where applicable

Requests can be made by contacting us using the details below.

8. Children’s Privacy

CoAlign is designed for use by adults managing shared parenting responsibilities.

We do not knowingly collect personal information directly from children.

9. Third-Party Services

The Service uses trusted third-party infrastructure providers to operate the platform, including:

  • Firebase Authentication

  • Google Cloud services

  • Firebase Cloud Messaging (for notifications)

These providers may process data in accordance with their own privacy policies.

10. International Data Transfers

Your information may be stored or processed on servers located outside your country of residence.

We take reasonable steps to ensure that your information remains protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Continued use of the Service after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

CoAlign Support

Email: support@coalign.com.au

Website: www.coalign.com.au