Privacy Policy.

1. Introduction

CoAlign is a communication and organisation platform designed to help separated parents manage shared parenting responsibilities. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and related services (“Service”).

By using the Service, you agree to this Privacy Policy.

2. Information We Collect

Account Information

Name, email address, authentication details, and account identifiers.

Information You Provide

Messages, calendar events, care arrangements, time swaps, handover notes including optional medicine details, documents, and other parenting-related records you choose to enter.

Usage & Diagnostics

Device type, operating system, app version, crash reports, performance data, and limited operational telemetry used to maintain reliability.

Notifications

Device tokens and notification data used to deliver updates for messages, events, and shared activity.

3. How We Use Information

We use your information to operate the Service, enable shared communication, synchronise data, deliver notifications, support offline functionality, improve performance, detect misuse, and comply with legal obligations.

We do not sell or rent personal information.

4. Data Storage & Security

Data is stored using secure infrastructure including Google Firebase and Google Cloud Platform. We use encryption, authentication controls, and access restrictions to protect your data.

No system can guarantee absolute security, but we take reasonable steps to safeguard your information.

5. Data Sharing

With Linked Users

Information such as messages, schedules, and shared records is visible to connected parents where required for the Service to function.

Service Providers

We use trusted providers such as cloud infrastructure, notifications, and diagnostics providers who process data securely on our behalf.

Legal Requirements

We may disclose information where required by law or to protect users or the Service.

6. Local Device Storage

Some data may be stored locally on your device to support offline access, drafts, and performance. This may include cached messages, schedules, documents, and pending changes.

Local data remains on your device until cleared, overwritten, or removed.

7. Data Retention

We retain data only as long as necessary to operate the Service and meet legal obligations.

If you delete your account, your personal data will be removed where feasible. Shared content may remain available to other participants to preserve shared records.

8. Your Rights

You may request access, correction, or deletion of your personal data by contacting us.

9. Children

CoAlign is intended for adult users. We do not knowingly collect personal information directly from children, although users may enter child-related information as part of shared records.

10. Third-Party Services

The Service uses providers including Firebase Authentication, Firestore, Firebase Cloud Messaging, Crashlytics, and Google Cloud services, which may process data under their own policies.

11. International Transfers

Data may be processed on servers outside Australia and New Zealand. We take reasonable steps to ensure it remains protected.

12. Changes

We may update this policy. Continued use of the Service indicates acceptance of any changes.

13. Contact

CoAlign Support
support@coalign.com.au
www.coalign.com.au